FAQs &
CONTACT

All of our memberships are processed online

or

Download our app from the app store or google play store

No there isn’t. You can join for as long or as little as you like. The membership will roll-over until cancelled.

Yes, the whole of honegym.com is secure, and any details entered will be encrypted before being sent to the server.

Please don’t worry, HoneGym is monitored via extensive CCTV coverage with a number of panic buttons in the gym that you can also wear on your visit. They are a direct link to the Emergency Services and staff. We also operate an app system to access the club so we can also monitor who is going in and out at all times. Additionally to this, Hone gym will be staffed a majority of the day especially during peak times and when all classes are on, so we will be on hand if you need us.

We have a virtual tours along with clear pictures and videos which will give you a great understanding to see for yourself what it is really like, without the agro of coming in until your first workout. You can come down and check us out if you’d prefer, but please let us know before hand.

At Hone gym there is no hard sell, no lengthy forms to fill in or sales people who won’t give you the prices when you ask!

You need to be 16 years old to join Hone Gym. We do however allow as young as 14 providing they are accompanied by an adult of 21 years or over.

We want to offer you the best experience for the lowest price. To ‘get you started’ however, there’s stuff that we need to do for you – like personalised access codes, payment security and verification, and member inductions – all of which are covered by the enrolment fee. Stay a member with us and you will never have to pay it again! This includes our freeze option too.

Hone Gym will be open from 5am through until 11pm but the doors will restrict entry after 10pm. Lights and power are timed to switch off not long after 11pm.

Thats a whopping 18 hours a day!

Yes we do. These are in person with an instructor in the gym or online which can be booked via our HONE app. Classes are included in the £39.99 membership option, You can upgrade or downgrade any time by clicking here.

You can also attend classes if you are not a member. All you need to do is buy a daily membership from us on the join up page online.

Yes! We do offer car parking and is absolutely FREE. Please park in any spaces with H marked on.

You will need to download our HONE app. Once logged in you will need to click on the ‘check in’ tile. This will show you a QR code. You will then need to scan that on the scanner at the front door to unlock. When you clock in, please start pushing the door straight away until the door unlocks.

If your QR CODE IS NOT WORKING then please check that your direct debit has been successfully paid. It will also NOT work if you cancelled your direct debit without notifying us.

If these options are fine then please get in contact.

There is an internal door release button on all doors to exit that is functional at all times.

Yes we do. Please contact us for the code at any time.

Hone Gym’s lights are all on timer to reduce our carbon foot print, therefore if there is nobody in the gym at any time then the lights will automatically turn off.

Under no circumstances can you give or share your membership with anybody else as it is unique to yourself. To protect the interests and ensure the safety of our valued, paying members, offenders will receive a fine or have their membership cancelled. All members entering and exiting the Gym are monitored by CCTV to further enhance member safety and prevent membership abuse.

We do advise attending an induction but it is not compulsory, so why make you do something you don’t want to? But we do offer a free induction that can be booked via email if you would like one.

We also have an ‘equipment page’ on our website which explains in detail on how to use our equipment, which we also strongly advise going through before you participate in exercise at Hone gym.

Yes, you can book a program or a health check with one of our qualified personal trainers at a discounted rate.

We also offer a virtual gym online. This is all completely free for Hone Gym members. There you will have access to a full exercise library, workout programs, eating plans and health and fitness tools and more.

Yes, we provide power showers, changing areas, lockers, toilets and hair dryers.

Yes, bring your own padlock or alternatively you can purchase a padlock from us here at Hone Gym. Lockers are only to be used for the duration of your training session.

We are offering a high quality, exercise and gym facility with no ‘thrills or fuss for a very low cost, so therefore have opted not to have a sauna, steam, spa and pool.

Yes you do as we do not have a cash option. The only way you can set up a full membership is by setting up a Direct Debit online, which requires a UK bank account.

Your first membership payment will be collected via direct debit around 4 days after you sign up/, this will cover your 1st months membership and the enrolment fee. Subsequent monthly payments will be debited one month after initial joining and will continue on or around the same day of each month thereafter.

Sure, just drop us a message.

You can easily upgrade or downgrade your membership but clicking on the following g link and filling in the form.

CHANGE MEMBERSHIP HERE

Yes you can freeze your gym membership for £3 a month for all members. Around 7-10 days notice is usually needed.

ifs FREE for students, NHS, Armed Forces and if you are unemployed.

FREEZE MEMBERSHIP HERE

If you cancel your membership and rejoin in a few months’ time you will need to pay the £25 enrolment fee again. By freezing your membership you hold your place at Hone Gym and avoid paying the enrolment fee.

If you need your membership unfrozen then please fill out the appropriate form

UNFREEZE YOUR MEMBERSHIP HERE

CANCEL YOUR MEMBERSHIP HERE

Yes its that easy. (We advise around 10 days notice before direct debit due day and suggest you cancel the direct debit yourself after you have filled in the cancellation Form.)

If cancellation form isn’t filled in and the direct debit is automatically cancelled, we will assume that it is done in error and will confirm with you asking if this is correct. You will need to respond to our message usually sent by whatsapp or email to keep the direct debit cancelled.

Yes, this is available at an additional cost either on a one-to-one or group basis.

Please head on over to the personal training page or contact us.

No, you don’t. This is available as a separate cost. Please pay the trainer directly.

Please head on over to the personal training page or contact us.

Directly with the therapists.

please follow the official instructions on the wall of the gym by the exit.

Rest a sure you are safe in the gym. We have 24 hour CCTV with staff constantly monitoring them. We also have MySOS™ panic buttons that you can grab at the main entrance. Please make sure it is switched on. If you feel unsafe at anytime you can press the button on the device. This will take you to an emergency call centre who will help. If you full over at anytime whilst holding a panic device then an alarm will also be sounded and the emergency call centre will automatically be notified.

upon all of this we have staff coming in and out all day.

Yes you can. Please contact us through our webpage.

You can purchase HoneGym apparel such as hoodies and t-shirts on our online shop. Alternatively you can contact us with your order.

You can check out what we sell here

Our dumbbells go up to a whopping 50kgs

The kettlebell weights range from 4kg – 40kg and come as pairs.

Yes you can. You can buy a pass online for £10.99, this also gives you free gym access for the whole day. Of 3 consecutive days for £14.99.

Our classes at Hone Gym are run by qualified instructors employed by us. We do offer virtual classes also.

Yes we do. Our app is a revolutionary fitness app that has been developed in line with psychological research and directly tackles the key emotional reasons that drive people to quit their fitness routine.

You can download it from the apple and google store. Alternatively, there are QR codes to scan around the gym or in emails that are used to correspond with our members.

DOWNLOAD FOR ANDROID HERE

DOWNLOAD FOR IPHONE HERE

There is a library of high quality exercise videos.

Personalised Workouts straight to your phone

Make your own workouts

Nutrition & Recipes

Track & Monitor

Heart Rate Control

Socialise with existing members.

Check-In to Hone Gym.

Bluetooth ready for heart rate monitors and smart watches.

Joining process

Pay membership fees

Online Shop

Reward scheme

You will receive a password via email after joining Hone Gym online or through the app. You can also request a new password on the app. Please email us if you struggle and need a new one.

Click on the ‘forgotten password’ link on the Hone Gym app or email us and we will rest it for you.

When you join on a monthly membership, you will have access to all of this via our Hone Gym app that you can download in the App Store or Google Play. You can also access online via HoneGym.com

We have plenty of work out videos for you to chose from with plenty of variety. whether its a quick stretch you want or a sports specific work out.

We are always adding new workouts on a regular basis.

You can watch and follow instantly from any device that is connected to the internet such as computers streaming players, phones, tablets and internet/app TVs

You can also mirror link Hone Gym from your smartphone or tablet to your smart TV. You are also able to connect to a TV via your smart device or computer with a necessary lead.

HoneGym

Coopers Place, Combe Lane.

WItley, Godalming

Surrey, GU8 5SZ

Click on the icon at the bottom of your screen

08443 181938

Staff are usually busy and as a result the phone will go to voicemail. Please leave a voice note.